About Us

ABOUT US

Photocopiers Birmingham — Why choose us ?

Established over 27 years ago, Photocopiers Birmingham has built its success on two core values: service excellence and customer focus.

We are a Birmingham based independent office technology and services business, providing organisations in Birmingham with printers, copiers, MFD’s and software support services through our online site www.photocopiers-Birmingham.co.uk. Our range includes the five leading brands of Ricoh, Sharp, HP, Kyocera and Canon.

Our ethos is to improve. We constantly strive to get better. We employ the very best engineers, provide them with first class manufacturer training and empower them to do whatever it takes to delight you our customers, the only measure that counts is customer satisfaction and we never forget the simple business rule that our customers pay our wages.

Our expertise lies in managing print and copy environments to help businesses large and small cut costs and increase productivity.

Key Facts About Us

• There are 4 support centres in our network, including service centres in Birmingham, Nottingham, Leicester and Stoke

• We produce detailed quarterly management reports that analyse your fleet's performance, print volumes,
  calls logged and our response times, so you know how we are doing, every step of the way

• We have installed or manage over 10,000 machines in the UK

• Faults are a fact of life however our team of service engineers maintains 97% uptime across our entire   machine base

• We don’t outsource - our Birmingham based help desk is manned by our own in-house service team.

• We guarantee you will always speak to us - never a recording

• We are passionate about service - our engineers respond within just 3 hours and have a 94% first fix rate

• We take quality management very seriously - ISO 9001

• We are environmentally responsible, continually finding new ways to reduce the environmental impact of our own and our customers operations - ISO 14001